Question 1

What should I do before the plumber arrives?

Accepted Answer

If you have a major leak, your first step is to shut off the main water valve to your house to prevent further water damage. It's typically located where the main water pipe enters your home, often in a basement, crawl space, or utility closet. For a leaking fixture like a toilet or sink, you can often turn off the water using the small valve located on the pipe directly behind or below it.

Question 2

What qualifies as a plumbing emergency?

Accepted Answer

A plumbing emergency is any situation that poses an immediate threat to your property or health. This includes burst pipes, major water leaks, sewer system backups, a completely clogged drain or toilet (especially if it's the only one), or a malfunctioning water heater leaving you with no hot water. If you're unsure, it's always better to call and ask.

Question 3

Do you really offer 24/7 emergency service?

Accepted Answer

Yes, we provide true 24/7 emergency plumbing service, 365 days a year including holidays. When you call our emergency line, you'll speak with a real person who can dispatch a licensed plumber to your home immediately. We understand that plumbing emergencies don't wait for business hours, and neither do we.

Question 4

How quickly can you respond to an emergency?

Accepted Answer

Our goal is to have a technician at your door within 60-90 minutes of your call, depending on your location and current conditions. We prioritize emergency calls based on severity and always aim to arrive as quickly as possible to minimize damage and restore your plumbing system.

Question 5

Is emergency service more expensive?

Accepted Answer

Emergency service calls do have a premium rate to cover after-hours availability and immediate response. However, we still provide upfront pricing before starting work, and acting quickly during an emergency often saves you money by preventing extensive water damage. We'll always discuss costs with you before proceeding with repairs.

Question 6

What should I do if I have a burst pipe?

Accepted Answer

First, shut off your main water valve immediately to stop the water flow. Then turn off your home's electricity if water is near electrical outlets or appliances. Move furniture and valuables away from the water, and start removing standing water if safe to do so. Call us immediately—burst pipes can cause thousands of dollars in damage very quickly and require immediate professional repair.

Emergency FAQs

Common Questions About Emergency Service

Need help with a plumbing emergency?

Need Emergency Services?

Emergency FAQs

Common Questions About Emergency Service

Need help with a plumbing emergency?

Need Emergency Services?