Emergency FAQs

If you have a major leak, your first step is to shut off the main water valve to your house to prevent further water damage. It's typically located where the main water pipe enters your home, often in a basement, crawl space, or utility closet. For a leaking fixture like a toilet or sink, you can often turn off the water using the small valve located on the pipe directly behind or below it.

A plumbing emergency is any situation that poses an immediate threat to your property or health. This includes burst pipes, major water leaks, sewer system backups, a completely clogged drain or toilet (especially if it's the only one), or a malfunctioning water heater leaving you with no hot water. If you're unsure, it's always better to call and ask.

Yes, we provide true 24/7 emergency plumbing service, 365 days a year including holidays. When you call our emergency line, your call will be answered within 30 seconds so we can begin coordinating the help you need. We understand that plumbing emergencies don't wait for business hours, and neither do we.

Our goal is to have a technician at your door within 60-90 minutes of your call, depending on your location and current conditions. We prioritize emergency calls based on severity and always aim to arrive as quickly as possible to minimize damage and restore your plumbing system.

Emergency calls on evenings, weekends, and holidays carry an after-hours fee. Whenever you call, we quote the price upfront before starting work, and acting quickly during an emergency often saves you money by preventing extensive water damage.

First, shut off your main water valve immediately to stop the water flow. Then turn off your home's electricity if water is near electrical outlets or appliances. Move furniture and valuables away from the water, and start removing standing water if safe to do so. Call us immediately—burst pipes can cause thousands of dollars in damage very quickly and require immediate professional repair.