SMS Terms & Conditions

Last updated: March 2026

Program Overview

Brandenburg Plumbing, Heating & Air ("Brandenburg Plumbing," "we," "us") offers an SMS messaging program to provide customers with timely communications related to plumbing and HVAC services. By opting in to our SMS program, you agree to receive text messages from Brandenburg Plumbing at the mobile number you provided.

Types of Messages

You may receive the following types of text messages:

• Speed-to-lead responses — Replies to service requests you submit through our website, Angi, Thumbtack, or Google Local Services
• Appointment confirmations & service status updates — Scheduling confirmations, technician arrival notifications, and job status updates
• Estimate follow-ups — Follow-up messages after you receive a plumbing or HVAC service estimate
• Post-service review requests — A request to share your experience after a completed job
• Membership & maintenance reminders — Notifications for customers enrolled in our service agreement plans

Consent & Opt-In

By submitting a service request through our website contact form at brandenburgplumbing.com/contact, you provide your prior express written consent to receive text messages from Brandenburg Plumbing. Consent is collected via a clearly displayed disclosure and checkbox on the form before submission.

When you submit a service request through a third-party platform (Angi, Thumbtack, or Google Local Services), your initial text message from us will include opt-out instructions. By continuing to engage in the text conversation, you consent to receive additional messages related to your service request.

Consent is not a condition of purchase. You are not required to opt in to SMS messaging to receive services from Brandenburg Plumbing.

Message Frequency

Message frequency varies based on your service interactions. Typically, you may receive 1 to 5 messages per service request or interaction. Customers enrolled in service agreement plans may receive up to 8 messages per month including maintenance reminders and appointment updates.

Message & Data Rates

Message and data rates may apply. Please check with your mobile carrier for details about your text messaging plan. Brandenburg Plumbing is not responsible for any charges from your mobile carrier.

How to Opt Out

You can opt out of receiving text messages at any time by replying STOP to any message from us. You will receive a one-time confirmation message and will not receive any further texts unless you opt back in.

How to Get Help

For help or questions about our SMS program, reply HELP to any message or contact us:

• Phone: (737) 251-5017
• Email: service@brandenburgplumbing.com

Supported Carriers

Our SMS program is supported by all major U.S. mobile carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Carriers are not liable for delayed or undelivered messages.

Privacy

Your phone number and personal information are handled in accordance with our Privacy Policy. We do not sell, rent, or share your phone number or opt-in information with third parties for marketing purposes. Your information is used solely to provide the services described above.

Contact Information

Brandenburg Plumbing, Heating & Air
320 North Ridge Rd., Bldg. 2 Unit B
Marble Falls, TX 78654
Phone: (737) 251-5017
Email: service@brandenburgplumbing.com