Terms of Service | Brandenburg Plumbing

Last updated: February 2026

Welcome to the Brandenburg Plumbing website (“Site”). These Terms of Service (“Terms”) govern your access to and use of the Site, our plumbing and HVAC services, and all related communications—including text messages—provided by Brandenburg Plumbing (“Company,” “we,” “us,” or “our”). By accessing or using our Site or services, you agree to be bound by these Terms. If you do not agree, please do not use our Site or services.

1. Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to use our Site or request services. By using our Site, you represent that you meet this requirement.

2. Services Offered

Brandenburg Plumbing provides residential and commercial plumbing, HVAC, and LP gas services throughout the Texas Hill Country. Service descriptions, availability, and pricing displayed on the Site are for informational purposes and may change without notice. Final pricing and scope of work are confirmed at the time of service.

3. Online Scheduling & Service Requests

Our Site may allow you to request appointments and submit service inquiries through integrated scheduling tools. Submitting a request does not guarantee an appointment. We will confirm availability and scheduling details via phone, email, or text message. All service requests are subject to our service area and technician availability.

4. Contact Forms & Career Applications

Information you submit through our contact form or career application portal is used solely to respond to your inquiry or evaluate your application. By submitting a form, you consent to our collection and use of the information you provide in accordance with our Privacy Policy.

5. Membership & Service Agreements

We offer membership and service agreement plans that provide recurring maintenance, priority scheduling, and other benefits. Specific terms, pricing, and cancellation policies for each plan are presented at the time of enrollment. Membership benefits are non-transferable and apply only to the enrolled property.

6. Financing

Financing options displayed on the Site are provided through third-party lenders and are subject to credit approval and lender terms. Brandenburg Plumbing is not a lender and makes no guarantees regarding financing approval, interest rates, or repayment terms. Please review the lender’s terms and conditions before accepting any financing offer.

7. Promotions & Discounts

From time to time we may offer promotions, coupons, or discounts. These are subject to specific terms and expiration dates stated at the time of the offer. Promotions cannot be combined unless explicitly stated, have no cash value, and may be modified or discontinued at our discretion.

8. Reviews & Testimonials

After service completion, you may receive a request to leave a review. Participation is entirely voluntary. Reviews submitted through third-party platforms are governed by those platforms’ own terms. We may display aggregated review data and testimonials on our Site.

9. User Accounts

Certain features, including the customer portal and administrative dashboard, require account credentials. You are responsible for maintaining the confidentiality of your login information and for all activity that occurs under your account. Notify us immediately if you suspect unauthorized access.

10. SMS / Text Message Communications

10.1 Transactional Messages

By providing your phone number in connection with a service request, appointment, or completed job, you consent to receive transactional text messages from Brandenburg Plumbing. These messages may include:

Appointment confirmations, reminders, and updates
Service status notifications
Post-service review requests
Invoice and payment notifications

Transactional messages are sent to the phone number associated with your service record. Message frequency varies based on your service activity. You may opt out of transactional messages at any time by replying STOP to any message; however, opting out may limit our ability to communicate important service-related information to you.

10.2 Marketing Messages

With your prior express written consent, we may send you marketing or promotional text messages about special offers, discounts, seasonal promotions, new services, and company news. You are not required to consent to marketing messages as a condition of purchasing any goods or services.

You may opt out of marketing messages at any time by replying STOP to any marketing message. After opting out, you will receive a one-time confirmation message and will no longer receive marketing texts. You may opt back in at any time by contacting us or replying START.

10.3 General SMS Terms

Message & data rates may apply. Standard messaging and data rates from your wireless carrier apply to all text messages sent and received.
Carrier liability: We are not responsible for delayed or undelivered messages due to carrier network issues.
Supported carriers: Major U.S. carriers are supported, but service may vary.
Help: Reply HELP to any message for assistance, or contact us at (512) 756-9847.
Frequency: Message frequency varies. Transactional messages are sent as needed based on service activity. Marketing messages will not exceed 8 messages per month.
Privacy: Your phone number and opt-in data will not be sold or shared with third parties for their marketing purposes. See our Privacy Policy for more details.

11. Intellectual Property

All content on this Site—including text, graphics, logos, images, photographs, videos, and software—is the property of Brandenburg Plumbing or its licensors and is protected by applicable copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent.

12. Prohibited Conduct

When using our Site, you agree not to:

Violate any applicable law or regulation
Submit false, misleading, or fraudulent information
Interfere with or disrupt the Site or its servers
Attempt to gain unauthorized access to any part of the Site
Use the Site for any unlawful or unauthorized purpose
Scrape, harvest, or collect data from the Site without permission

13. Third-Party Links & Services

Our Site may contain links to or integrations with third-party websites and services, including scheduling platforms, financing providers, review platforms, and social media. These third-party services have their own terms and privacy policies. We are not responsible for the content, practices, or availability of any third-party site or service.

14. Disclaimer of Warranties

THE SITE AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Guarantees related to our plumbing and HVAC services are governed by the specific guarantee terms presented at the time of service and displayed on our Guarantees page.

15. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, BRANDENBURG PLUMBING, ITS OWNERS, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE, OUR SERVICES, OR THESE TERMS. OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM.

16. Indemnification

You agree to indemnify, defend, and hold harmless Brandenburg Plumbing and its owners, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorney’s fees) arising out of your use of the Site or violation of these Terms.

17. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms or our services shall be resolved in the state or federal courts located in Burnet County, Texas, and you consent to the personal jurisdiction of such courts.

18. Changes to These Terms

We may update these Terms from time to time. When we make changes, we will revise the “Last updated” date at the top of this page. Your continued use of the Site after any changes constitutes acceptance of the revised Terms. We encourage you to review this page periodically.

19. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

20. Contact Us

If you have questions about these Terms of Service, please contact us at:

Brandenburg Plumbing
320 North Ridge Rd., Bldg. 2 Unit B
Marble Falls, TX 78654
Phone: (512) 756-9847
Email: service@brandenburgplumbing.com