Common Questions About Emergency Service

If you have a major leak, your first step is to shut off the main water valve to your house to prevent further water damage. It's typically located where the main water pipe enters your home, often in a basement, crawl space, or utility closet. For a leaking fixture like a toilet or sink, you can often turn off the water using the small valve located on the pipe directly behind or below it.

A plumbing emergency is any situation that poses an immediate threat to your property or health. This includes burst pipes, major water leaks, sewer system backups, a completely clogged drain or toilet (especially if it's the only one), or a malfunctioning water heater leaving you with no hot water. If you're unsure, it's always better to call and ask.

We prioritize emergency calls and aim to have a certified plumber at your door as quickly as possible. Our typical response time is [Insert a realistic time frame, e.g., 60-90 minutes] within our service area, depending on traffic and current call volume. Our dispatcher will give you a more precise estimated time of arrival when you call.

Yes! Plumbing disasters don't stick to a 9-to-5 schedule, and neither do we. Our emergency services are available 24 hours a day, 7 days a week, including holidays, to ensure you're never left dealing with a crisis alone.

Emergency services often have a higher service call fee than standard appointments due to the after-hours or immediate dispatch nature of the work. However, we are always transparent with our pricing. Once our technician assesses the problem, they will provide you with a clear, upfront estimate for the repair before any work begins, so there are no surprises.

Yes. We stand by the quality of our work. All of our emergency repairs are backed by a lifetime labor warranty. Our goal is not just to fix the immediate problem but to provide a lasting solution.