Question 1

Are you a licensed and insured plumbing company?

Accepted Answer

Absolutely. Brandenburg Plumbing is a fully licensed and insured plumbing contractor. Our technicians are certified, highly trained, and undergo regular professional development to stay on top of the latest industry standards and technology. Your peace of mind and safety are our top priorities.

Question 2

What areas do you serve?

Accepted Answer

We proudly provide plumbing services to residential and commercial clients throughout the Highland Lakes & North Austin, including Burnet, Lampasas, Williamson, and Llano counties. If you're unsure whether you fall within our service area, please don't hesitate to call us at 737-251-5032.

Question 3

What are your standard hours?

Accepted Answer

Our standard business hours are Monday through Saturday from 9:00 AM to 5:00 PM. However, we offer 24/7 emergency services for urgent plumbing issues that occur outside of these hours.

Question 4

What kind of plumbing services do you offer?

Accepted Answer

We are a full-service plumbing company. Our services include, but are not limited to:

Leak Detection and Repair
Drain Cleaning and Unclogging
Water Heater Installation & Repair (both tank and tankless)
Sewer Line Camera Inspection, Repair, and Replacement
Faucet, Toilet, and Fixture Repair & Installation
Gas Line Services
Sump Pump Installation and Repair
Water Filtration and Softener Systems
Plumbing for Remodels and Additions (not new construction)

Question 5

Do you offer preventative maintenance plans?

Accepted Answer

Yes, we do! Regular maintenance is the best way to prevent costly emergencies and extend the life of your plumbing system. Our maintenance plans include services like drain cleaning, water heater tune-ups, and comprehensive plumbing inspections. Contact us to learn more about our plans.

Question 6

How do you charge for your services?

Accepted Answer

We believe in transparent pricing. For most standard jobs, we offer flat-rate, upfront pricing. This means you'll know the full cost of the job before we begin any work—no hidden fees or surprises. For diagnostics or more complex projects, we will clearly communicate the pricing structure with you.

Question 7

Do you provide free estimates?

Accepted Answer

Yes, we provide free estimates for larger projects like remodels, whole-home repiping, and new installations. For service and repair work, we typically charge a service call fee to cover travel and diagnostics, which is often waived if you proceed with the recommended repairs. Please call us for details.

Question 8

What payment methods do you accept?

Accepted Answer

We accept a variety of payment methods for your convenience, including major credit cards (Visa, MasterCard, American Express), checks, and cash. We also offer financing options for larger projects.

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